Remote Access Disclaimer & Consent

1. What you are agreeing to

You ("the Client") authorize KaitTech Solutions, operated by Kaitlin Guy ("the Technician"), to remotely connect to the computer or device you identify below, for the purpose of diagnosing, repairing, configuring, or providing instruction on that device.

2. How the connection works

1. Remote sessions use the screen-sharing application RustDesk or AnyDesk.
2. Every session is started by you. The Technician can only connect after you open the application and provide the one-time access code displayed on your screen.
3. All activity is visible to you, live, for the entire session.
4. You may end the session at any time by closing the application. Access ends when the session ends.

3. What the Technician will and will not do

1. The Technician will only perform work related to the problem you described or work you approve during the session.
2. The Technician will not access, copy, or share your personal files except as needed for the agreed work (for example, backing up files before a repair), and will tell you before doing so.
3. The Technician will never ask for your banking passwords or process payments through your accounts during a session.

4. Your responsibilities

1. Confirm that you own the device or are authorized to approve work on it.
2. Be present (at the device or reachable) during the session.
3. Back up any files you consider critical before the session if you are able; the Technician can help set up backups as a service.

5. Risks and limitation of liability

1. Computer repair carries inherent risk. Despite careful work, repairs can occasionally result in data loss, software incompatibility, or hardware failure, especially on systems that are already damaged or infected.
2. You agree that KaitTech Solutions and Kaitlin Guy are not liable for loss of data, loss of use, or incidental or consequential damages arising from services performed in good faith, except where caused by gross negligence or willful misconduct.
3. The total liability of KaitTech Solutions for any claim related to a service is limited to the amount you paid for that service.

6. Payment

1. The diagnostic fee is $55, due at booking, and is the minimum charge for any service. It is credited toward your repair.
2. Labor beyond the first hour is billed at $70 per hour and is always agreed with you before it is incurred.

7. Consent

By signing below you confirm that you have read and understood this form, that you authorize remote access as described, and that this authorization covers the appointment you booked. You may withdraw consent at any time by ending the session.

[[ CONFIRM: have a Maine attorney review this form before first client use ]]

Full legal name

Email

Phone

Device covered by this consent (for example: "Dell laptop, Windows 11")

I own this device or am authorized to approve work on it.

I authorize KaitTech Solutions to remotely access this device using RustDesk or AnyDesk for my booked appointment, as described above.

I have read and accept the full disclaimer above, including the risk and liability terms (sections 5 and 6).

Electronic signature (type your full name)

Typing your name here acts as your signature.

Today's date

Sign and submit